Privacy Policy

Shakhawat LLC ("we", "us", "our" or the "Company") respects your privacy and is committed to protecting the personal data we hold about you. This Privacy Policy describes the categories of information we collect, how and why we use it, who we share it with, how long we keep it, and the rights you can exercise.

This policy applies to our website at https://shakhawatllc.online, any subdomains, and the software, AI automation and consulting services we provide, except where a separate notice or agreement states otherwise.

By using our website or services you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please discontinue use of our website and services.

We collect information in several ways: information you provide to us directly, information collected automatically when you interact with our website, and information received from third-party services.

Information you provide directly

• Contact and enquiry forms: your name, email address, phone number, company name, project details and any other content you choose to submit.
• Account or onboarding details: billing contacts, business information and credentials needed to deliver a project.
• Communications: the contents of emails, messages, support tickets and call notes you exchange with us.

Information collected automatically

• Cookies and similar technologies: identifiers stored on your device to operate the site, remember preferences and measure performance, as described in our Cookie Policy.
• Analytics and usage data: pages visited, referring URLs, time spent, clicks, and interaction events used to understand and improve our website.
• Device information: browser type and version, operating system, screen size, language settings and device identifiers.
• Log files: IP address, access times, requested resources and error data generated automatically by our servers.

Information from third parties

We may receive limited information from analytics providers, hosting partners, payment processors and integration platforms that help us operate our website and services.

We rely on carefully selected third-party services to run our website and deliver projects. These may include website hosting and content delivery providers, analytics platforms, email and communication tools, payment processors and AI or cloud model providers.

Each provider processes data under its own privacy notice and only to the extent necessary to provide its service to us. Where a provider acts as a processor on our behalf, we put appropriate contractual safeguards in place.

We use personal data for the following purposes:

• To respond to enquiries, prepare quotes and communicate with you about your project.
• To provide, operate, maintain and improve our website and services.
• To process payments and manage our business records.
• To send service-related and, where permitted, marketing communications you can opt out of at any time.
• To analyze usage and performance so we can improve content, features and security.
• To detect, prevent and address fraud, abuse and security incidents.
• To comply with legal, regulatory and contractual obligations.

Where the General Data Protection Regulation (GDPR) or UK GDPR applies, we process personal data only when we have a lawful basis to do so. The bases we rely on are:

• Consent: where you have given clear, specific consent, for example to non-essential cookies or marketing emails.
• Contract: where processing is necessary to enter into or perform a contract with you.
• Legal obligation: where we must process data to comply with the law.
• Legitimate interests: where processing is necessary for our legitimate interests, such as securing our website and improving our services, provided these are not overridden by your rights.

Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements.

• Enquiry data is generally retained for the duration needed to respond and for a reasonable follow-up period afterwards.
• Client and contractual records are retained for the life of the engagement and for the period required by applicable tax and commercial law.
• Analytics data is retained in line with the retention settings of our analytics providers.

When data is no longer required, we securely delete or anonymize it.

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction. These measures include encryption in transit, access controls, the principle of least privilege, and ongoing monitoring.

No method of transmission over the internet or electronic storage is completely secure, so while we strive to protect your data we cannot guarantee absolute security.

Your personal data may be processed in, or transferred to, countries outside your own, including jurisdictions that may not provide the same level of data protection as your home country.

Where we transfer personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or the UK International Data Transfer Agreement, together with supplementary measures where needed.

Depending on your location and applicable law, you may have the following rights in relation to your personal data:

• Right of access: to obtain confirmation of whether we process your data and a copy of it.
• Right to rectification: to have inaccurate or incomplete data corrected.
• Right to erasure: to request deletion of your data in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used, machine-readable format.
• Right to object: to object to processing based on legitimate interests or for direct marketing.
• Right to restriction: to request that we limit processing in certain circumstances.

To exercise any of these rights, contact privacy@shakhawatllc.online. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local data protection authority.

You can request deletion of personal data we hold about you by emailing privacy@shakhawatllc.online with the subject line "Data Deletion Request" and enough information for us to identify your records.

We will action verified requests within the timeframe required by applicable law, subject to any data we must retain for legal, accounting or security reasons.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you specific rights regarding your personal information:

• Right to know: to request the categories and specific pieces of personal information we have collected about you.
• Right to delete: to request deletion of personal information we collected, subject to legal exceptions.
• Right to correct: to request correction of inaccurate personal information.
• Right to opt out of sale or sharing: we do not sell your personal information for money, and you may opt out of any sharing for cross-context behavioral advertising.
• Right to non-discrimination: we will not discriminate against you for exercising any of these rights.

To exercise these rights, contact privacy@shakhawatllc.online. You may use an authorized agent to make a request on your behalf, subject to verification.

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact privacy@shakhawatllc.online and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the "last updated" date above and, where appropriate, provide additional notice.

For any questions about this Privacy Policy or how we handle your data, contact us at privacy@shakhawatllc.online or write to Shakhawat LLC at [Registered business address — to be customized before publishing].