Terms & Conditions

In these Terms & Conditions, the following words have the meanings set out below:

• "Company", "we", "us" or "our" means Shakhawat LLC.
• "Client", "you" or "your" means the individual or entity using our website or engaging our services.
• "Services" means the software development, AI automation, consulting and related services we provide.
• "Deliverables" means the work product we agree to provide under a specific engagement.
• "Agreement" means these Terms together with any quote, statement of work or order accepted by both parties.

By accessing our website or engaging our Services, you agree to be bound by these Terms. If you are entering into this Agreement on behalf of an organization, you confirm that you have authority to bind that organization.

If you do not agree to these Terms, you must not use our website or Services.

We provide custom software development, AI automation, website development, technical consulting and related professional services. The exact scope of each engagement is defined in the applicable quote or statement of work.

We may modify, suspend or discontinue any part of our Services where reasonable, and will give notice where a change materially affects an active engagement.

Quotes are based on the requirements known at the time of issue and are valid for the period stated in the quote. Changes to scope, requirements or timelines may result in adjusted pricing, which we will communicate before proceeding.

Unless stated otherwise, prices exclude applicable taxes, third-party fees, licensing costs and expenses, which are the responsibility of the Client.

Payment terms are set out in the applicable quote or invoice. Unless agreed otherwise:

• A deposit or initial milestone payment may be required before work begins.
• Invoices are payable by the due date stated on the invoice.
• Late payments may incur interest and may result in suspension of work until the account is brought current.
• All fees are non-refundable except as expressly provided in our Refund & Cancellation Policy.

Unless an engagement states otherwise, ownership of custom Deliverables transfers to the Client upon full payment. Until full payment is received, all Deliverables remain our property.

We retain ownership of our pre-existing tools, frameworks, libraries, methodologies and know-how, and grant the Client a non-exclusive license to use them as embedded in the Deliverables. Third-party and open-source components remain subject to their own licenses.

To enable us to deliver effectively, you agree to:

• Provide accurate, complete and timely information, content, access and approvals.
• Designate a responsive point of contact for decisions and feedback.
• Ensure you have the rights to any materials you provide to us.
• Comply with all applicable laws in your use of the Deliverables and Services.

Delays caused by the Client may affect timelines and costs.

Timelines and milestones are estimates based on the agreed scope and timely Client cooperation. We are not responsible for delays caused by changes in scope, late Client input, third-party dependencies or events beyond our reasonable control.

Except as expressly stated in a signed agreement, our Services and Deliverables are provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Services or Deliverables will be uninterrupted, error-free, or free of harmful components.

To the maximum extent permitted by law, in no event will Shakhawat LLC be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or related to the Services.

Our total aggregate liability arising out of or related to an engagement will not exceed the total fees paid by the Client for that engagement in the three months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

Either party may terminate an engagement as set out in the applicable statement of work, or for material breach that is not remedied within a reasonable period after written notice.

On termination, the Client will pay for all work performed and expenses incurred up to the effective date of termination. Provisions that by their nature should survive termination will continue to apply.

Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, utility or internet outages, third-party service failures, pandemics or governmental action.

These Terms are governed by the laws of [Governing jurisdiction — to be customized before publishing], without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of that jurisdiction, subject to the dispute resolution provisions below.

In the event of a dispute, the parties will first attempt to resolve the matter in good faith through direct negotiation. If the dispute cannot be resolved within a reasonable period, the parties may pursue mediation or other agreed alternative dispute resolution before commencing formal proceedings, except where urgent injunctive relief is required.

Questions about these Terms can be sent to legal@shakhawatllc.online or to Shakhawat LLC at [Registered business address — to be customized before publishing].